Terms & Conditions
When placing an order with Joolzery, via the Joolzery web site, you are entering into a contract with us to supply you with handmade jewellery items as described in the product details.
This contract will become binding upon our acceptance via email of your order.
In the rare circumstance of the product you ordered not being available, we will contact you as soon as possible to discuss the appropriate action (i.e. full refund or a substitute product incurring a part refund or extra payment as required)
All jewellery on this website has been handmade by Julia of Joolzery. Many items are made to order, and unless otherwise stated at the time of ordering, your order will be shipped within 2-5 working days once payment has been received by Joolzery.
For bespoke orders, you will be given an estimated dispatch time when the design details are finalised. Some semi-precious stone beads may be sourced from other countries, and this will affect the completion date.
Please contact us if your order is urgent.
This contract will become binding upon our acceptance via email of your order.
In the rare circumstance of the product you ordered not being available, we will contact you as soon as possible to discuss the appropriate action (i.e. full refund or a substitute product incurring a part refund or extra payment as required)
All jewellery on this website has been handmade by Julia of Joolzery. Many items are made to order, and unless otherwise stated at the time of ordering, your order will be shipped within 2-5 working days once payment has been received by Joolzery.
For bespoke orders, you will be given an estimated dispatch time when the design details are finalised. Some semi-precious stone beads may be sourced from other countries, and this will affect the completion date.
Please contact us if your order is urgent.
Joolzery, 13 Castlewood Road, Anfield, Liverpool. L6 5AL
+44 (0)7557 921371
info@joolzery.co.uk
Our terms and conditions have been written to comply with current UK legislation with advice from the Trading Standards Institute.
Contracts with Joolzery are subject to UK Law.
+44 (0)7557 921371
info@joolzery.co.uk
Our terms and conditions have been written to comply with current UK legislation with advice from the Trading Standards Institute.
Contracts with Joolzery are subject to UK Law.
Sterling silver jewellery handmade by Joolzery which may feature pre-made components such as chains, charms or clasps.
Jewellery is not hallmarked as the silver components are below the weight at which hallmarking is required by UK Law. Individual component items (above) may contain a '925' mark.
Other parts of the jewellery will be semi-precious, freshwater pearl and/or sterling silver beads. Oxidised designs use liver of sulphur to darken the surface of the silver.
Jewellery is not hallmarked as the silver components are below the weight at which hallmarking is required by UK Law. Individual component items (above) may contain a '925' mark.
Other parts of the jewellery will be semi-precious, freshwater pearl and/or sterling silver beads. Oxidised designs use liver of sulphur to darken the surface of the silver.
Clear pictures are provided to allow you to see jewellery pieces designed by Joolzery.
Please be aware that they are taken in close up. Please pay close attention to the measurements provided for a true idea of scale.
Photographs taken may well be the actual item you will receive, or what we deem to be a clear representation of the product if more than one has been made.
Due to the irregularities in the healing crystals and gemstones themselves, and the handmade nature of Julia's work, we reserve the right to sell items with minor differences to the products photographed.
Please be aware that the colours displayed on our website we consider to be close renditions of the actual colours of the healing crystals, gemstones and pearls used. However they cannot be guaranteed 100% accurate, as this will vary depending on each individual computer's monitor settings.
Please be aware that they are taken in close up. Please pay close attention to the measurements provided for a true idea of scale.
Photographs taken may well be the actual item you will receive, or what we deem to be a clear representation of the product if more than one has been made.
Due to the irregularities in the healing crystals and gemstones themselves, and the handmade nature of Julia's work, we reserve the right to sell items with minor differences to the products photographed.
Please be aware that the colours displayed on our website we consider to be close renditions of the actual colours of the healing crystals, gemstones and pearls used. However they cannot be guaranteed 100% accurate, as this will vary depending on each individual computer's monitor settings.
All our handmade healing crystal necklaces, pendants, bracelets and earrings are gift wrapped in Joolzery branded paper jewellery boxes, to minimise the impact on the enviroment, along with our branded gift tag.
Our handmade studs, hoops and ear climbers are added to our branded cards, gift wrapped with tissue paper and placed within an organza bag.
Our handmade ear cuffs and rings are wrapped with tissue paper and placed in an organza bag along with our branded gift tag.
This means that all our handmade jewellery is ready to be given as a gift.
Our handmade studs, hoops and ear climbers are added to our branded cards, gift wrapped with tissue paper and placed within an organza bag.
Our handmade ear cuffs and rings are wrapped with tissue paper and placed in an organza bag along with our branded gift tag.
This means that all our handmade jewellery is ready to be given as a gift.
All prices are stated clearly in British Pounds (GBP) at their full price.
As Joolzery is currently not a VAT registered company, No VAT has been added to the price.
Joolzery is NOT responsible for any Import VAT, Taxes, Fees or Duties which may be applicable to your country.
As Joolzery is currently not a VAT registered company, No VAT has been added to the price.
Joolzery is NOT responsible for any Import VAT, Taxes, Fees or Duties which may be applicable to your country.
Joolzery website does not contain any content unsuitable for minors or offensive materials, however, we cannot be held responsible for the content of any third party websites we provide links to from this site.
All Site Content and Jewellery Designs are Copyright © 2024 of Julia Emelogu and Joolzery. All rights reserved.
All images and products are available for social sharing (e.g Twitter, Facebook, Instagram, Pinterest, Digg, etc) where full URLs and credit are provided to Julia Emelogu or this web site.
If you like what you see on our web site, feel free to share it with others!
Please contact us to gain prior consent if you would like to use any images or content for any other purpose. Anyone found to be in breach of copyright will be legally pursued.
All images and products are available for social sharing (e.g Twitter, Facebook, Instagram, Pinterest, Digg, etc) where full URLs and credit are provided to Julia Emelogu or this web site.
If you like what you see on our web site, feel free to share it with others!
Please contact us to gain prior consent if you would like to use any images or content for any other purpose. Anyone found to be in breach of copyright will be legally pursued.
UK orders over £25 include Free Standard Delivery.
Europe, USA, Canada, Australia and NZ orders over £50 include Free Standard Delivery.
Your handmade jewellery will be dispatched in 2-5 working days, this applies to Special Delivery also.
Every care is taken to ensure your jewellery order reaches you safely, and in a timely manner.
STANDARD DELIVERY
This service uses 1st class Royal Mail in the UK, or Airmail for the countries listed below.
Postage is neither trackable or nor insured, but proof of postage will be obtained.
Only available to the countries listed below:
SPECIAL DELIVERY
SPECIAL DELIVERY - UK ONLY £6.80
Priority handling with next day 1pm for weekday postings (except on Fridays) and is both insured and trackable.
This option does not guarantee your item will be posted next day, our lead-time of 2-5 days to make orders is still applicable as items are all made by hand.
A signature is required for delivery.
INTERNATIONAL SIGNED FOR DELIVERY
INTERNATIONAL SIGNED FOR (Insured and trackable whilst in the UK)
Countries for which this is the only delivery option available are not eligible for free delivery.
A signature is required for delivery.
AIRSURE INTERNATIONAL
Only available to selected countries, if International Track & Sign is available to your country, you will see it in the drop down menu after you have entered the delivery address at checkout.
This has priority handling, and is insured and trackable whilst in the UK.
No signature is required for delivery.
Your delivery options are automatically calculated and available to choose from at the last stage of the checkout process, once you have entered your delivery address. Please then select as appropriate.
Please ensure your Joolzery customer account address and/or the delivery address details are up to date, or that you provided the correct details at the time of purchase as we use these details you have provided to print your address label.
We cannot be held responsible for non-delivery of orders when the address details or delivery address details customer provided by the customer are incorrect.
Europe, USA, Canada, Australia and NZ orders over £50 include Free Standard Delivery.
Your handmade jewellery will be dispatched in 2-5 working days, this applies to Special Delivery also.
Every care is taken to ensure your jewellery order reaches you safely, and in a timely manner.
STANDARD DELIVERY
This service uses 1st class Royal Mail in the UK, or Airmail for the countries listed below.
Postage is neither trackable or nor insured, but proof of postage will be obtained.
Only available to the countries listed below:
| Region | Postage Cost |
|---|---|
| UK | £2.50 |
| Europe | £4.50 |
| USA, Canada, Australia, New Zealand | £8.00 |
SPECIAL DELIVERY - UK ONLY £6.80
Priority handling with next day 1pm for weekday postings (except on Fridays) and is both insured and trackable.
This option does not guarantee your item will be posted next day, our lead-time of 2-5 days to make orders is still applicable as items are all made by hand.
A signature is required for delivery.
INTERNATIONAL SIGNED FOR DELIVERY
INTERNATIONAL SIGNED FOR (Insured and trackable whilst in the UK)
Countries for which this is the only delivery option available are not eligible for free delivery.
A signature is required for delivery.
| Region | International Signed For |
|---|---|
| Europe | £11.10 |
| Rest of World | £12.88 |
Only available to selected countries, if International Track & Sign is available to your country, you will see it in the drop down menu after you have entered the delivery address at checkout.
This has priority handling, and is insured and trackable whilst in the UK.
No signature is required for delivery.
| Region | International Track & Sign |
|---|---|
| Europe | £11.50 |
| Rest of World | £12.50 |
Please ensure your Joolzery customer account address and/or the delivery address details are up to date, or that you provided the correct details at the time of purchase as we use these details you have provided to print your address label.
We cannot be held responsible for non-delivery of orders when the address details or delivery address details customer provided by the customer are incorrect.
To Joolzery customer satisfaction is paramount, and as such if you are unhappy with any aspect of our service and/or products, or change your mind, please read our terms and conditions below:
IF YOU CHANGE YOUR MIND:
In accordance with Distance Selling Regulations you must contact us in writing within 7 working days of your receipt of the goods to request a refund if you change your mind.
A refund will be carried out by us within 30 days of agreeing the return in writing.
Please see exceptions below.
IF YOU CHANGE YOUR MIND:
In accordance with Distance Selling Regulations you must contact us in writing within 7 working days of your receipt of the goods to request a refund if you change your mind.
A refund will be carried out by us within 30 days of agreeing the return in writing.
Please see exceptions below.
You must contact us within reasonable time scale.
In most cases a full refund, exchange or repair will be offered (depending on the time scale), this will be dealt with on a case by case basis.
In most cases a full refund, exchange or repair will be offered (depending on the time scale), this will be dealt with on a case by case basis.
You must return the goods to us, failure to do so is a breach of your statutory duty, and you may be charged recovery costs.
It is your statutory duty to take reasonable care of the goods, until they are returned to us.
Any goods must be returned in their jewellery wrapping, within a reasonable time scale and must be securely wrapped, preferable in the original packaging.
A refund will be carried out by us within 30 days of agreeing the return in writing.
We also recommend returning by Royal Mail special delivery as any damages or losses incurred during return may mean we are unable to refund you.
Refund will include the original postage cost, if applicable, but the customer will pay the cost of returning the item to us, unless it is faulty.
The refund process means money can only be refunded to the source originally used to pay. For credit card sales, this will be the exact card which was used.
It is your statutory duty to take reasonable care of the goods, until they are returned to us.
Any goods must be returned in their jewellery wrapping, within a reasonable time scale and must be securely wrapped, preferable in the original packaging.
A refund will be carried out by us within 30 days of agreeing the return in writing.
We also recommend returning by Royal Mail special delivery as any damages or losses incurred during return may mean we are unable to refund you.
Refund will include the original postage cost, if applicable, but the customer will pay the cost of returning the item to us, unless it is faulty.
The refund process means money can only be refunded to the source originally used to pay. For credit card sales, this will be the exact card which was used.
We regret that for hygiene reasons earrings, studs, ear climbers and ear cuffs cannot be returned/refunded, unless faulty.
We regret that custom or bespoke goods (where jewellery is made to order to design agreed between Joolzery and the customer) cannot be returned or refunded, unless faulty.
For any items judged to be damaged due to improper use or when reasonable care has not been taken by the customer, Joolzery may claim against the customer for damages and breach of statutory duty. This does not affect the customer's right to a full refund.
We regret that custom or bespoke goods (where jewellery is made to order to design agreed between Joolzery and the customer) cannot be returned or refunded, unless faulty.
For any items judged to be damaged due to improper use or when reasonable care has not been taken by the customer, Joolzery may claim against the customer for damages and breach of statutory duty. This does not affect the customer's right to a full refund.
Joolzery, 13 Castlewood Road, Anfield, Liverpool. L6 5AL, UK
Because your privacy is very important to us, Joolzery will not share your email, delivery address or any other details with any other party. Please read below for more information.
Your order will be processed by Barclaycard, our PCI Compliant secure cart software host.
Joolzery uses an integrated Barclaycard payment method, which is secure with full industry standard PCI compliance and fraud protection.
Joolzery uses an integrated Barclaycard payment method, which is secure with full industry standard PCI compliance and fraud protection.
Joolzery is a Barclaycard Verified Business Account holder, we have no access to any of your bank or credit card details. Only your name, email and the delivery address you provided are available to us.
You will be returned to www.joolzery.co.uk after completing payment of your order.
Please contact us if you would like any more information about this or experience any difficulties during checkout.
You will be returned to www.joolzery.co.uk after completing payment of your order.
Please contact us if you would like any more information about this or experience any difficulties during checkout.
You do not need to have an account to buy from Joolzery.
However, after purchase you will be offered the option to set up a customer account with us which will make the checkout process quicker next time you visit, or you can continue to shop as a 'guest'.
We do not share any of your customer account details with any other parties.
However, after purchase you will be offered the option to set up a customer account with us which will make the checkout process quicker next time you visit, or you can continue to shop as a 'guest'.
We do not share any of your customer account details with any other parties.
If you have joined our mailing list, the email address you provide will not be passed on to any other companies and will only be used by us as stated, that is, infrequent emails about new products, news etc. You can easily 'opt out' by unsubscribing if you change your mind.
Julia Emelogu will only contact you if necessary on matters arising directly from you order and not for any other purposes (excepting mailing list, as explained above).
We will only add you to our mailing list if you select the joolzery.co.uk Newsletter option, during checkout or sign up, this information will not be passed to any other parties.
Julia Emelogu will only contact you if necessary on matters arising directly from you order and not for any other purposes (excepting mailing list, as explained above).
We will only add you to our mailing list if you select the joolzery.co.uk Newsletter option, during checkout or sign up, this information will not be passed to any other parties.
By continuing to use this website, you are consenting to our usage of cookies and our cookie policy as detailed below:
Joolzery uses cookies, to store information on your computer, both to help our site function properly and to give you the very best experience.
Some cookies are essential, and the site won't work as expected without them. These cookies are set when you submit a form, add an item to the cart, login or interact with the site by doing something that goes beyond clicking on simple links.
We also use some non-essential 'session' cookies to track visitors or enhance your experience of the site. These cookies are temporary and used to collect data anonymously for web analytics and social sharing services. These do not collect any personal data about you, we do not store them and do not have direct access to the individual data collected.
If you're not happy with this, you can change your browser settings to prevent us setting these cookies but some web site functionality will not be available. You can change your browser settings to not accept any cookies from any site or to prompt you before accepting cookies in future. However, you may experience a loss of functionality across the internet as a result. Please refer to your own browser company for detailed instructions on how to regulate the setting of cookies on your devices.
For social sharing which you may use (e.g Facebook, Twitter, Pinterest, Instagram, etc), please refer to the individual site's privacy policies for detailed information regarding their use of data and how you can opt-out from their services. Joolzery cannot be held responsible how for these third parties may use your data.
We use Google Analytics, Instagram, Pinterest and Twitter.
Joolzery uses cookies, to store information on your computer, both to help our site function properly and to give you the very best experience.
Some cookies are essential, and the site won't work as expected without them. These cookies are set when you submit a form, add an item to the cart, login or interact with the site by doing something that goes beyond clicking on simple links.
We also use some non-essential 'session' cookies to track visitors or enhance your experience of the site. These cookies are temporary and used to collect data anonymously for web analytics and social sharing services. These do not collect any personal data about you, we do not store them and do not have direct access to the individual data collected.
If you're not happy with this, you can change your browser settings to prevent us setting these cookies but some web site functionality will not be available. You can change your browser settings to not accept any cookies from any site or to prompt you before accepting cookies in future. However, you may experience a loss of functionality across the internet as a result. Please refer to your own browser company for detailed instructions on how to regulate the setting of cookies on your devices.
For social sharing which you may use (e.g Facebook, Twitter, Pinterest, Instagram, etc), please refer to the individual site's privacy policies for detailed information regarding their use of data and how you can opt-out from their services. Joolzery cannot be held responsible how for these third parties may use your data.
We use Google Analytics, Instagram, Pinterest and Twitter.
